Return and Refund Policy
Customer satisfaction is predominantly our primary concern. In case you are not satisfied with the product completely, we’re solicitous of your concern.
Return Policy
PLEASE CLICK HERE TO FILE A RETURN REQUEST.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please visit https://bypashmoda.myshopify.com/apps/return_prime.
Alternatively, you can contact us at ecom@pashmoda.com or +91 6284300844. If your return is accepted, you can courier the items to our warehouse located at 1041 Sangla Shivala Road, Ludhiana, PB- 141008.
In some cases, we can also arrange a return pick up from your home or office at a nominal delivery charge. This option is only valid for domestic orders.
International orders will need to be couriered to our warehouse at the customer's expense in order to be refunded. Forward shipping fee of international orders will not be refunded.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ecom@pashmoda.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund Policy
Refunds
In the event of a return of a prepaid order, a full refund will be issued to the original payment method within 7 days of delivery of the returned items. The customer can also place a request for the amount to be credited to his/her bank account.
In the event of a return of a COD (Cash on Delivery) order, the refund will be issued in the form of a store credit or gift card within 7 days of delivery of the returned items. We will be deducting shipping charges and COD charges (Rs 100 per order) for refunds to your bank account.
In case of non delivery of a pre-paid order, Rs. 100 will be deducted from the refund amount to compensate for return shipping.
Shipping
Shipping Charges:
We offer free shipping for all prepaid domestic orders.
For Cash on Delivery orders below Rs. 5000, we levy a fixed Rs 100 delivery charge.
All international orders have an associated delivery fee depending on the country and weight class. The charges start at Rs. 1300 for 1 kg.
Any and all custom duties and other extra charges are the buyer's responsibility.
Shipping Estimates:
All orders placed before 11 AM IST are dispatched the same day. Orders placed after 11 AM are usually dispatched the next day.
Please contact us at +91 6284300844 or ecom@pashmoda.com for same day and 1 day delivery options for your order.
We partner with a number of carriers to ensure delivery within 2-4 days for all domestic orders. Since areas like Kashmir, Leh and North-East India are sometimes only serviceable by India Post Speed Post, it can take up to 7 days for orders to reach these remote regions.
International orders are shipped via DHL Express shipping which usually takes 3-4 days to deliver orders anywhere across the globe.
Contact Us
In case of any out of the ordinary situation, or in case any step of return or refund is ambiguous, feel free to contact us at:
ecom@pashmoda.com +91 6284-300844