Return and Refund Policy
Customer satisfaction is predominantly our primary concern. In case you are not satisfied with the product completely, we’re solicitous of your concern.
Return Policy
How to File a Return Request
PLEASE CLICK HERE TO FILE A RETURN REQUEST.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To start a return, please visit https://bypashmoda.myshopify.com/apps/return_prime.
Alternatively, you can contact us at sales@pashmoda.com or +91 6284300844. If your return is accepted, you can courier the items to our warehouse located at 1041 Sangla Shivala Road, Ludhiana, PB- 141008.
In most cases, we can also arrange a return pick up from your home or office at a nominal delivery charge of Rs 100. This option is only valid for domestic orders.
Terms and Conditions to be Eligible for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
DOMESTIC RETURN POLICY
PREPAID ORDERS: In the event of a return of a prepaid order, refunds will be issued to the original payment method within 7 days of delivery of the returned items. The customer can also place a request for the amount to be refunded in the form of Store Credit, to be valid on our store for 1 year from the date of purchase. We will be deducting Rs 100 from the refund amount for reverse shipping of the returned item.
In case of non delivery or cancellation of a pre-paid order, Rs. 200 will be deducted from the refund amount to compensate for the forward and return shipping.
CASH ON DELIVERY ORDERS: In the event of a return of a COD (Cash on Delivery) order, the refund will be issued in the form of a store credit or gift card within 7 days of delivery of the returned items. We will be deducting Rs 200 from the refund amount for the forward and reverse shipping, and the COD processing charges of the returned item.
FOR ORDERS WITH MULTIPLE ITEMS : Coupon Discounts (such as SHOP2500, SHOP5000, SHOP10000, FIRST10, etc) of entire order will be deducted during the refund process, even if only 1 unit is returned.
INTERNATIONAL RETURN POLICY
International orders will need to be couriered to our warehouse at the customer's expense in order to be refunded. The import duties to India are also to be paid by the customer in this case. In case the return shipping charges, or the import duties to India are borne by us, we will be deducting the same from the order refund amount.
IN SHORT- Forward shipping fee, return shipping fees (if paid by us), Indian import custom duties (if paid by us) for international orders will not be refunded, and shall be deducted from the refund amount.
Items sent back to us without first requesting a return will not be accepted.
Refunds will not be issued in the event of failure to pay import custom duties.
You can always contact us for any questions related to returns at sales@pashmoda.com.
All disputes are to be settled in the Ludhiana, Punjab, India jurisdiction only.
Damages and other issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For any products that are proven to be incorrectly shipped by us, or damaged in any way, we will need documented video proof of unpacking to prove the same. In case the same is not available, we will try to settle the claim to the best of our abilities, on a case by case basis. But rest assured, if the fault is on our end, we will not let the customer bear the brunt of shipping fees, etc. We will be bearing all the responsibility for the replacement or refund of the same.
For International orders, will be issuing a store credit for the same amount without the hassle of you having to return the products as the forward and reverse shipping can often prove to be higher than the original cost.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you do not wish to go through the hassle of placing a new order, please call or message us the at +91 6284300844 to replace or exchange the product for you.
Shipping
Shipping Charges:
We offer free standard shipping for all prepaid domestic orders. Air express shipping can be availed at an extra charge. The option will be visible at the checkout stage for some pincodes. In case the option is not available, or you wish to receive the order even sooner, please contact us directly at +91 6284300844 or +91 7009989844.
For Cash on Delivery orders below Rs. 5000, we levy a fixed Rs 100 delivery charge.
All international orders have an associated delivery fee depending on the country and weight class. The charges start at Rs. 1300 for 1 kg.
In many cases, the courier partners charge USD 25 as a remote area delivery fee. Because the locations with such charges are dynamic and is subject to change, we are not able to charge you for the same before you place the order. If the extra charge amount is significant compared to the order value, we will ask you to pay the same before we ship out the order. In case you do not accept the charges, you will have the freedom to choose to cancel the order and get a full refund.
Any and all custom duties and other extra charges are the buyer's responsibility.
Shipping Estimates:
All orders placed before 11 AM IST are dispatched the same day. Orders placed after 11 AM are usually dispatched the next day.
Please contact us at +91 6284300844 or sales@pashmoda.com for 1-2 day delivery options for your order to metro cities.
We partner with a number of carriers to try to make all deliveries within 3-7 days for all domestic orders. Since areas like North-East India are sometimes only serviceable by India Post Speed Post, it can take up to 14 days for orders to reach these remote regions. For these locations, we also offer an Air Express shipping option at an added charge.
International orders are shipped via DHL Express shipping which usually takes 3-4 days to deliver orders anywhere across the globe, except a handful of countries which are restricted by the Government of India, or sanctions, or any similar situation.
Contact Us
In case of any out of the ordinary situation, or in case any step of return or refund is ambiguous, feel free to contact us at:
sales@pashmoda.com +91 6284-300844